BOLDscreen Display

BOLDscreen 24" LCD Display

• Product Site

Setup

If everything is working correctly, setup should be quite straight forward.

• The BOLDscreen connects via HDMI cable labeled "Display".
• Plug in the display cable to the stimulus laptop or CCN iMac, and the BOLDscreen should mirror the display exactly.
  • Often an adaptor is required, CCN offers all the usual adaptors needed (HDMI to USB-C, Mini Display, VGA).
  • Please note the Mini Display adaptor only connects in one direction! This is important so you don't damage the display port on the iMac or other devices.
• In addition, the display splitter is setup with an external monitor located to the right of the console computer which should mirror the BOLDscreen so users are able to see exactly what the participant sees.

Troubleshooting

Make sure the power to the HDMI splitter is on and the HDMI cables are plugged into the correct places (see labels)!

Admin

• See editing comments in this section for issues with BOLDscreen hardware.

BOLDscreen Not Displaying

First-pass Checks and Resets

• Again, making sure the HDMI splitter (rectangular box labelled "Splitter") is powered on is the first, most often-missed step. The power switch is on the left of the front of the box.
• If it is already on, turn it off. Check again that all the cables are correctly and snugly plugged into their labelled ports. Turn the splitter back on and reconnect the relevant cables on your laptop.
• Wait and watch the BOLDscreen for signs of activity. Usually, the external monitor (the one in the right-hand side of the room that replicates what's on the BOLD screen) will turn on first. The BOLDscreen may flicker and show some startup images before fully coming on and displaying your laptop screen.

CCN iMac Test

• If resetting the splitter/cable inputs did not help, try plugging the display HDMI into the CCN iMac.
  • This is often a reliable test as to whether it is a BOLDscreen/display issue or a specific laptop/machine issue.
  • If the BOLDscreen works when the display cable is plugged into the CCN iMac, the issue might be with the display settings.
    • Check the settings like resolution, refresh rate, display mirroring vs. extended etc. on your task computer.
    • Check your adapter, if you are using one to connect the HDMI cable to your laptop. Make sure it is clean and completely plugged in. If the screen works via the iMac and resetting the splitter didn't help, your adapter may not be working. Look for a spare adapter in the box on the window ledge. There are also more adapters in the labelled cabinet.
  • If the BOLDscreen doesn't work when the display cable is plugged into the CCN iMac and messing with the adapter isn't an option (the correct spare isn't available, you know the original adapter is not the problem, etc.), move on.

HDMI Splitter Test

• Unplug the HDMI output cable labeled BOLDSCREEN from the back of the HDMI splitter.
• Plug the HDMI cable labelled BOLDSCREEN directly into the laptop.
  • If the BOLDscreen works then its most likely an issue with the HDMI splitter.
    • Contact CCN Staff.
    • Continue to connect the BOLDscreen directly, do not plug back into splitter system.
  • If the BOLDscreen still isn't working, please contact CCN Staff.