BOLDscreen Display - Revision history

Melodie: /* First-pass Checks and Resets */

2024-08-14T17:16:02Z

First-pass Checks and Resets

← Older revision		Revision as of 17:16, 14 August 2024
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	*If you usually use HDMI, try DisplayPort instead (or vice versa). You may need to use an adapter to try the new connection method.		*If you usually use HDMI, try DisplayPort instead (or vice versa). You may need to use an adapter to try the new connection method.
	**Do not use adapters unnecessarily. For example, the DisplayPort cable can connect directly to the iMac through a USB-C port. There is no need to introduce an adapter into this connection.		**Do not use adapters unnecessarily. For example, the DisplayPort cable can connect directly to the iMac through a USB-C port. There is no need to introduce an adapter into this connection.
			**Only add "redundant" adapters if you test and see that they are necessary to get your display working.
	*Disconnect the clone. Unplug the cable labelled "MONITOR" from the "CLONE" port. This means you will not be able to see what the participant is seeing on the BOLDscreen, but if disconnecting the clone helps, it may mean that the external monitor was drawing too much power and causing issues with your display.		*Disconnect the clone. Unplug the cable labelled "MONITOR" from the "CLONE" port. This means you will not be able to see what the participant is seeing on the BOLDscreen, but if disconnecting the clone helps, it may mean that the external monitor was drawing too much power and causing issues with your display.
	*Restart your laptop. Sometimes, even closing and reopening the lid will recover the connection.		*Restart your laptop. Sometimes, even closing and reopening the lid will recover the connection.

Melodie: /* BOLDscreen Not Displaying */

2024-08-14T17:02:42Z

BOLDscreen Not Displaying

← Older revision		Revision as of 17:02, 14 August 2024
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	=== First-pass Checks and Resets ===		=== First-pass Checks and Resets ===
	*Make sure that the AV hub box is turned on. There should be a light on at the leftmost side of the box and a red/green light flashing from the back.		*Make sure that the AV hub box is turned on. There should be a light on at the leftmost side of the box and a red/green light flashing from the back.
	*Make sure that the correct input is selected. An orange light should be illuminated on the front of the AV box, to the right of the input you are using.		*Make sure that the correct input is selected. An orange light should be illuminated on the front of the AV box, to the right of the input you are using. Press the corresponding button if not.
			**Do not plug in multiple inputs. There is no need to plug both the HDMI and DisplayPort cables into your laptop, for example, because the input selection button will determine which one is being used anyway.
	*Check that all the cables are plugged into the correct ports. See the picture and description above for reference.		*Check that all the cables are plugged into the correct ports. See the picture and description above for reference.
	*Disconnect and reconnect the cables between the AV hub and your laptop.		*Disconnect and reconnect the cables between the AV hub and your laptop.
	*If you usually use HDMI, try DisplayPort instead (or vice versa). You may need to use an adapter to try the new connection method.		*If you usually use HDMI, try DisplayPort instead (or vice versa). You may need to use an adapter to try the new connection method.
			**Do not use adapters unnecessarily. For example, the DisplayPort cable can connect directly to the iMac through a USB-C port. There is no need to introduce an adapter into this connection.
	*Disconnect the clone. Unplug the cable labelled "MONITOR" from the "CLONE" port. This means you will not be able to see what the participant is seeing on the BOLDscreen, but if disconnecting the clone helps, it may mean that the external monitor was drawing too much power and causing issues with your display.		*Disconnect the clone. Unplug the cable labelled "MONITOR" from the "CLONE" port. This means you will not be able to see what the participant is seeing on the BOLDscreen, but if disconnecting the clone helps, it may mean that the external monitor was drawing too much power and causing issues with your display.
	*Restart your laptop. Sometimes, even closing and reopening the lid will recover the connection.		*Restart your laptop. Sometimes, even closing and reopening the lid will recover the connection.

Melodie: /* BOLDscreen Not Displaying */

2024-03-01T23:25:51Z

BOLDscreen Not Displaying

← Older revision		Revision as of 23:25, 1 March 2024
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	***Check the settings like resolution, refresh rate, display mirroring vs. extended etc. on your task computer.		***Check the settings like resolution, refresh rate, display mirroring vs. extended etc. on your task computer.
	***Check your adapter, if you are using one to connect the HDMI cable to your laptop. Make sure it is clean and completely plugged in. If the screen works via the iMac and resetting the hub didn't help, your adapter may not be working. Look for a spare adapter in the box on the window ledge. There are also more adapters in the labelled cabinet.		***Check your adapter, if you are using one to connect the HDMI cable to your laptop. Make sure it is clean and completely plugged in. If the screen works via the iMac and resetting the hub didn't help, your adapter may not be working. Look for a spare adapter in the box on the window ledge. There are also more adapters in the labelled cabinet.
	**If the BOLDscreen doesn't work when the display cable is plugged into the CCN iMac and further testing with the adapter isn't an option (the correct spare isn't available, you know the original adapter is not the problem, etc.), ~~move on~~.		**If the BOLDscreen doesn't work when the display cable is plugged into the CCN iMac and further testing with the adapter isn't an option (the correct spare isn't available, you know the original adapter is not the problem, etc.), notify CCN staff. There may be an issue with the BOLDscreen itself.

	== Archived: BOLDscreen 24 Display Issue ==		== Archived: BOLDscreen 24 Display Issue ==

Melodie: /* BOLDscreen Not Displaying */

2024-03-01T23:22:41Z

BOLDscreen Not Displaying

Melodie: /* Troubleshooting */

2024-03-01T23:02:49Z

Troubleshooting

← Older revision		Revision as of 23:02, 1 March 2024
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	**If the BOLDscreen doesn't work when the display cable is plugged into the CCN iMac and messing with the adapter isn't an option (the correct spare isn't available, you know the original adapter is not the problem, etc.), move on.		**If the BOLDscreen doesn't work when the display cable is plugged into the CCN iMac and messing with the adapter isn't an option (the correct spare isn't available, you know the original adapter is not the problem, etc.), move on.

	=== Archived: BOLDscreen 24 Display Issue ===		== Archived: BOLDscreen 24 Display Issue ==
	==BOLDscreen Coloration Issue==		The old BOLDscreen used to encounter display problems due to interactions with the HDMI splitter and/or processing chip of the task laptop. The issues are documented here for archival purposes.
			===BOLDscreen Coloration Issue===
	There is a known bug with newer MacBooks where the image has a pink tint. This is actually not an issue with the BOLDscreen, but with how the color settings on the Macbook interact with the HDMI splitter.		There is a known bug with newer MacBooks where the image has a pink tint. This is actually not an issue with the BOLDscreen, but with how the color settings on the Macbook interact with the HDMI splitter.

Melodie: /* Troubleshooting */

2024-03-01T22:54:28Z

Troubleshooting

@@ Line 39: / Line 39: @@
   -->
 ==BOLDscreen Coloration Issue==
 There is a known bug with newer MacBooks where the image has a pink tint. This is actually not an issue with the BOLDscreen, but with how the color settings on the Macbook interact with the HDMI splitter.
@@ Line 56: / Line 74: @@
 *#The Macbook should be mirrored onto the BOLDscreen without any discoloration or tint
 *#Once the session is over, make sure to plug the BOLDscreen HDMI back into the splitter
 <!--

Melodie: /* Troubleshooting */

2024-03-01T22:52:07Z

Troubleshooting

← Older revision		Revision as of 22:52, 1 March 2024
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	=Troubleshooting=		=Troubleshooting=
	'''Make sure the power to the AV hub is on and the HDMI cables are plugged into the correct places (see labels)!'''		'''Make sure the power to the AV hub is on and the HDMI/DisplayPort cables are plugged into the correct places (see labels)!'''
	==Admin==		==Admin==
	*See editing comments in this section for issues with BOLDscreen hardware.		*See editing comments in this section for issues with BOLDscreen hardware.

Melodie: /* Setup */

2024-03-01T22:49:15Z

Setup

← Older revision		Revision as of 22:49, 1 March 2024
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	=Setup=		=Setup=
	If everything is working correctly, setup should be quite straight forward.		If everything is working correctly, setup should be quite straight forward.
	*The BOLDscreen connects via HDMI cable labeled "SCREEN".		*The BOLDscreen connects via HDMI or DislpayPort cable. Both are labeled "SCREEN".
	[[File:AVbox-min.png\|250px\|thumb\|right\|AV hub box.]]		[[File:AVbox-min.png\|250px\|thumb\|right\|AV hub box.]]
	*Plug in the display cable to the stimulus laptop or CCN iMac, and the BOLDscreen should mirror the display exactly.		*Plug in the display cable to the stimulus laptop or CCN iMac, and the BOLDscreen should mirror the display exactly.

Melodie: /* Troubleshooting */

2024-01-19T23:26:33Z

Troubleshooting

@@ Line 56: / Line 56: @@
 *#The Macbook should be mirrored onto the BOLDscreen without any discoloration or tint
 *#Once the session is over, make sure to plug the BOLDscreen HDMI back into the splitter
 ==BOLDscreen Not Displaying==
@@ Line 85: / Line 105: @@
 *This may help diagnose/resolve problems with the converter. If it needs to be replaced, it may have issues displaying data to the BOLDscreen, especially if it has recently been plugged into the splitter.
 **If the BOLDscreen still isn't working, please contact CCN Staff.

Melodie: /* BOLDscreen Coloration Issue */

2024-01-19T23:13:02Z

BOLDscreen Coloration Issue

← Older revision		Revision as of 23:13, 19 January 2024
Line 42:		Line 42:
	There is a known bug with newer MacBooks where the image has a pink tint. This is actually not an issue with the BOLDscreen, but with how the color settings on the Macbook interact with the HDMI splitter.		There is a known bug with newer MacBooks where the image has a pink tint. This is actually not an issue with the BOLDscreen, but with how the color settings on the Macbook interact with the HDMI splitter.

	This is hopefully no longer a concern after the January 2024 upgrade to the ~~new~~ BOLDscreen, but for documentation purposes, these were the two workarounds available:		This is hopefully no longer a concern after the January 2024 upgrade (from the 24 to the 32 UHD BOLDscreen), but for documentation purposes, these were the two workarounds available:

	===Intel Based Chips===		===Intel Based Chips===

← Older revision		Revision as of 23:22, 1 March 2024
Line 42:		Line 42:
	=== First-pass Checks and Resets ===		=== First-pass Checks and Resets ===
	*Make sure that the AV hub box is turned on. There should be a light on at the leftmost side of the box and a red/green light flashing from the back.		*Make sure that the AV hub box is turned on. There should be a light on at the leftmost side of the box and a red/green light flashing from the back.
			*Make sure that the correct input is selected. An orange light should be illuminated on the front of the AV box, to the right of the input you are using.
	*Check that all the cables are plugged into the correct ports. See the picture and description above for reference.		*Check that all the cables are plugged into the correct ports. See the picture and description above for reference.
	*Disconnect and reconnect the cables between the AV hub and your laptop.		*Disconnect and reconnect the cables between the AV hub and your laptop.
			*If you usually use HDMI, try DisplayPort instead (or vice versa). You may need to use an adapter to try the new connection method.
	*Disconnect the clone. Unplug the cable labelled "MONITOR" from the "CLONE" port. This means you will not be able to see what the participant is seeing on the BOLDscreen, but if disconnecting the clone helps, it may mean that the external monitor was drawing too much power and causing issues with your display.		*Disconnect the clone. Unplug the cable labelled "MONITOR" from the "CLONE" port. This means you will not be able to see what the participant is seeing on the BOLDscreen, but if disconnecting the clone helps, it may mean that the external monitor was drawing too much power and causing issues with your display.
	*Restart your laptop. Sometimes, even closing and reopening the lid will recover the connection.		*Restart your laptop. Sometimes, even closing and reopening the lid will recover the connection.
Line 54:		Line 56:
	***Check the settings like resolution, refresh rate, display mirroring vs. extended etc. on your task computer.		***Check the settings like resolution, refresh rate, display mirroring vs. extended etc. on your task computer.
	***Check your adapter, if you are using one to connect the HDMI cable to your laptop. Make sure it is clean and completely plugged in. If the screen works via the iMac and resetting the hub didn't help, your adapter may not be working. Look for a spare adapter in the box on the window ledge. There are also more adapters in the labelled cabinet.		***Check your adapter, if you are using one to connect the HDMI cable to your laptop. Make sure it is clean and completely plugged in. If the screen works via the iMac and resetting the hub didn't help, your adapter may not be working. Look for a spare adapter in the box on the window ledge. There are also more adapters in the labelled cabinet.
	**If the BOLDscreen doesn't work when the display cable is plugged into the CCN iMac and ~~messing~~ with the adapter isn't an option (the correct spare isn't available, you know the original adapter is not the problem, etc.), move on.		**If the BOLDscreen doesn't work when the display cable is plugged into the CCN iMac and further testing with the adapter isn't an option (the correct spare isn't available, you know the original adapter is not the problem, etc.), move on.

	== Archived: BOLDscreen 24 Display Issue ==		== Archived: BOLDscreen 24 Display Issue ==